Here at ALO audio our goal is to put our customer first.  As a trusted  seller of audio products, we stand behind the quality of the goods we manufacture and the goods we choose to offer for sale.  Our shipments are all inspected and packed with care before leaving our workshop, but in the event you are not satisfied with your purchase, please take note of the following return policy:

ALO audio offers a limted 30-day money back guarantee on most of the audio equipment and accessories we sell (excluding special order items, modified headphones, custom builds, headphone cables terminated with XLRs, custom built cables, headphone replacement pads and close-out items, none of which are returnable).

We do require an explanation for the return (defective, damaged, etc). We may also ask you some pretty detailed questions about the reason for your return. Listening to our customers and understanding their experience enables us to provide the best possible service. We retain the right to assess a restocking fee on any items that have been shipped on a case by case basis. 

Please keep in mind that returns will not be accepted without a Return Authorization #, or RMA# which must be obtained by phone, email or by following the RMA instructions here.  An RMA must be obtained within 30 days of the purchase, and ALO audio must receive the package within 15 days of issuing the RMA. With the exception of warrantied items, after 30 days all sales are final.