We want you to be happy with the items you purchase from us.This means that if you are not happy with your purchase or your new amplifier or cable doesn’t match your set-up during the first 30-days you have it, you can send it back to us, no problem. Please note: Earphones and IEMs do not come with a 30 day return option unless they are new and unopened.
We share you passion for audio and understand the importance of finding that certain synergy of components that makes them all come alive.
Please keep in mind it is important that if you determine that you’ll need to return an item, the item will need to be in new condition with all accompanying accessories that may have shipped with the product.
Getting the return process started is easy. Simply log-in to your account and go to our “RMA” section to request a return. Or you can go directly to your order that contains the item you’d like to return and request an RMA from there.
If you don’t have an account yet, no problem. Simply go to the Guest RMA Form Here and request your RMA. Once you’ve filled out the request, we will provide you with an RMA number or promptly contact you for more information about your particular return. Please keep in mind that products returned without an RMA number are unable to be processed and are likely to meet substantial processing delays. So please be sure to include your RMA number on the exterior of your return shipment.
When we receive your return, it is carefully inspected and a re-stocking fee may be applied to the return if the item is in less than new condition or is missing any of the accessories it was shipped with or is functionally defective. Any re-stocking fee is applied at the sole discretion of ALO audio and is reasonably related to the decrease in value of the returned product.
Additionally, please note that if an item is returned damaged or it appears to us that it has suffered significant abuse, we will give you the option of us returning the item to you, or for us to apply a substantial re-stocking fee, up to the full retail value of the item. But this will of course only apply in the most extreme of circumstances and we will be in constant and continuous contact with any customer who this may apply.
We want you to be happy with the items you purchase from us, so if you have any questions about any of our policies, including our return policy, please feel free to contact us via our Contact Form and we’ll be glad to help.